Privacy Policy
Effective 18 September 2026
This policy explains what Outbound AI collects, why it collects it, and where it is processed. It applies to the marketing site, the console and the lead-capture form.
1. What we collect
When you use the console we process the contacts, records, conversations and calendar data you add or import. When you submit the site's lead form we store your name, email and message. When an AI agent takes a call we process that call's audio and transcript so the agent can respond.
2. How we use it
Solely to provide and improve the service: place calls, run campaigns, book appointments, store your customers' records and write outcomes back to your connected tools (HubSpot, Salesforce, GoHighLevel, AccuLynx, ServiceTitan, Twenty, Gmail, Sheets, Outlook).
3. Where it is processed
The site is hosted on serverless Workers. Product data is held in a managed Postgres source of truth. Telephony and voice are handled by our telephony carrier (calls and media) and an AI realtime voice model. Stored data is served over TLS.
4. Third-party processors
We use a telephony carrier for calls and texting, an AI model for voice, serverless Workers for hosting and Postgres for storage. You can opt out of marketing contact at any time; quiet hours, DNC and consent are enforced in the runtime.
5. Lead form data
The site's contact form posts to our own origin and stores rows in the site's lead store. It is never forwarded to a third-party messaging tool automatically, and nothing on the site emails you without your action.
6. Your rights
You can request a copy, correction or deletion of the data we hold about you by contacting the founder through the contact page.
7. Cookies and storage
The site and console use minimal storage: a theme preference for dark/light mode and session state for the logged-in app. No third-party analytics trackers are loaded.
8. Contact
Questions about this policy should go to the founder via the contact page.